eLevate Joe's Gym

Cancellation Policy

Pilates class block bookings/Courses: You will be committed for the time frame of the course. As spaces are strictly limited there are no refunds on missed sessions once booked. If there is an opportunity where a replacement can take your space before the course begins, then a refund can be arranged. Please get in touch to discuss this option if needed. Private Pilates/Spring Class: 24 hours notice is required to cancel or reschedule your session. Cancellation/rescheduling less than 24 hours before your appointment time will cost the full session. Payments are taken in advance for bookings or via a package (in which case a credit will be taken off your total balance). Pilates Private & Duet (2:1) bookings: Late cancellations of less than 24 hours notice will be charged. Duet partners may still attend as per usual and your half of the session will also be credited/charged. If more than 24 hours notice is given, your partner has the option to pay the difference for a 121 session, or also cancel the appointment with advance notice and neither will be charged. Online Webinars: Non-refundable. Replay available where stated for the time period allocated.

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